HRadio – Sept. 16, 2008
This week’s lineup:
- Health care consumerism coming of age (Sander Domaszewicz) – Begins at 5:12
- Managing call center talent (Sue Routhier) – Begins at 11:05
- Phased retirement: a welcome paradigm shift (Pierce Noble) – Begins at 14:18
Total time: 18:10
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Background GRIST: Health plan reporting for Medicare secondary payer program begins Jan. 1, 2009 (8 Sep 2008)
Senate passes ADA changes; enactment expected (Select News, 12 Sep 2008)
Background GRIST: Surplus pension assets can't be used for replacement matching contributions, IRS rules (11 Sep 2008)
Background GRIST: Coming soon to a cafeteria plan near you -- final regulations for 2010? (12 Sep 2008)
Implications of health reform and the upcoming election (Web Casts, 4 Sep 2008)
Do you have a pension funding policy -- and is it working? (Web Casts, 4 Sep 2008)
Compensation planning 2009 -- US forecast and trends (Web Casts, 4 Sep 2008)
Heath care consumerism coming of age
Health care consumerism has come a long way, but there’s still plenty of work to be done to make cost
and quality information available to consumers. Sander Domaszewicz discusses the growth of information sources to help consumers
make wise health care choices, and the challenge of making that information available to a broad cross-section of the
public.
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Health care consumerism: More engaged and informed members lead to better health and financial results (Mercer, 2008)
Designing and implementing incentives to encourage consumerism and wellness (Mercer Town Hall, 19 Aug 2008)
Managing call center talent
The number of customer service employees is expected to increase 25 percent in the next 10 years. Mercer
researcher Sue Routhier reports findings from recent surveys on talent management issues for call centers, including training,
incentive pay and recognition practices.
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Where are your next 1,000 workers coming from? (Call Center Magazine, February 2007)
Assess agent skills before the hire (Call Center Magazine, March 2007)
New Methods to Measure Performance (Call Center Magazine, February 2007)
Phased retirement: a welcome paradigm shift
With shortages in the number of skilled workers and increases in projected lifespan, both employers and employees are interested in changing current policies designed to provide a direct transition from full-time work to full-time retirement. Mercer’s Pierce Noble provides insights on phased retirement and his testimony before the US Department of Labor last week on changes a shift in the retirement paradigm would necessitate.
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Employers interested in phased retirement programs but legal and regulatory uncertainties persist (Mercer, 9 Sep 2008)
For more information
Weekly Highlights (15 Sep 2008)
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